TikTok Shop account suspended?
Let’s fix it.
Violations, falling Account Health Rating, restricted features or a frozen shop. We work out what TikTok Shop is flagging, appeal what’s wrong, and fix what’s right.
Get a case reviewBook a 1-1 callWhat to do in the first 24 hours
Open Account Health in Seller Center
It shows each violation, the policy behind it and whether it can be appealed. Note the deadlines.
Appeal only what’s wrong
Weak appeals on real violations waste your chances. Pick the decisions that are clearly mistaken and appeal those first.
Pause risky products
Take down anything close to a prohibited or restricted category until it has been checked.
Collect your evidence
Invoices, certificates, proof of dispatch and screenshots of listings and live content, all with dates.
TikTok Shop account problems we fix
Shop suspended
Frozen or deactivated shops after serious or repeated violations. We map out the history and build the appeal.
Account Health Rating
TikTok Shop’s Account Health Rating replaced violation points in 2026. We help you stop the losses and rebuild the score.
Policy violations
Prohibited and restricted products, misleading claims, intellectual property and content rule breaches.
Product & listing removals
Listings rejected or taken down, and fixing titles, images and claims so they pass review.
Shop Performance Score
Late dispatch, cancellations, negative reviews, returns and after-sales handling time, all of which feed your scores.
Funds & feature limits
Held settlements and restricted features such as LIVE selling, affiliate or promotions.
Our TikTok Shop reinstatement process
Account health review
We go through every violation, score and notice in your Seller Center.
Fix the root cause
Listings, products, shipping or content. We fix what TikTok Shop is right about before appealing.
Appeals with evidence
Clear, policy-specific appeals for the decisions that are wrong, backed by documents.
Protect your score
A simple routine to keep your Account Health Rating and Shop Performance Score healthy.
TikTok Shop suspension FAQs
Why was my TikTok Shop account suspended?
Suspensions usually follow serious or repeated policy violations, such as prohibited or counterfeit products, misleading claims, intellectual property complaints, or poor performance like late dispatch and high cancellation rates.
What is the TikTok Shop Account Health Rating?
In 2026 TikTok Shop replaced violation points with an Account Health Rating. It looks at recent activity, policy compliance and performance, and sellers lose points for violations and missed standards.
How do I appeal a TikTok Shop violation?
Appeals are made from the Account Health section of Seller Center, within the deadline shown. Include clear evidence such as invoices, certificates or proof of dispatch, and explain exactly why the decision is wrong.
What is the TikTok Shop Shop Performance Score?
The Shop Performance Score measures how well you serve customers, using things like dispatch speed, cancellations, reviews, returns and after-sales handling time.
Can I open a new TikTok Shop if mine is suspended?
This is very risky. Platforms link accounts through business details, devices and payment methods, and a new shop linked to a suspended one is likely to be closed too.
Can you guarantee my TikTok Shop will be reinstated?
No honest service can guarantee it, because the decision is TikTok Shop’s. We review your case first and tell you plainly whether it is winnable.
Selling on other marketplaces too? See Amazon account suspension · eBay account suspension · Etsy account suspension, or our full seller services and account management.
Tell us what happened
Share the basics and we’ll come back to you with what TikTok Shop is really asking for and the next step. Please don’t send passwords or login details.