Etsy shop suspended?
Let’s reopen it.
Shop suspended overnight, stuck under review, or money held in a reserve? We work out why Etsy acted, prepare a clear appeal, and help you protect your shop from it happening again.
Get a case reviewBook a 1-1 callWhat to do in the first 24 hours
Check your email and Etsy messages
Etsy’s notice may be short, but it usually hints at the reason: policy, IP, payments or account security.
Don’t open a new shop
Etsy can link shops through payment methods, addresses and devices. A second shop tied to a suspended one is likely to be closed too.
Review your listings
Look at anything that could break Etsy’s rules on handmade and vintage items, digital downloads, prohibited items or trademarked words.
Appeal once, properly
Use Etsy’s appeal route with a calm, specific explanation and evidence, rather than several angry messages.
Etsy account problems we fix
Shop suspended
Sudden suspensions after a policy, fraud or security flag. We find the likely cause and build the appeal.
Under review & verification
New shops and fast-growing shops held for identity, bank or business verification.
Payment reserves
A portion of your earnings held for weeks after a sales spike or a rise in cases. We help you understand it and reduce the risk.
IP & trademark complaints
Listings removed for intellectual property reports, and counter-notices or retractions where they’re justified.
Policy removals
Listings taken down under Etsy’s seller policy, including handmade, production partner and prohibited-item rules.
Linked accounts & disputes
Shops linked to an old or closed account, and patterns of buyer cases that put your shop at risk.
Our Etsy reinstatement process
Case review
We go through Etsy’s notice, your listings, your shop history and any open cases.
Clean up the shop
We help you fix or remove anything that could keep the shop suspended once it’s reviewed.
Appeal & evidence
A clear appeal with the right documents: ID, invoices, production details or proof of design ownership.
Follow up & protect
We keep the case moving and set up habits that lower the risk of reserves and future suspensions.
Etsy suspension FAQs
Why was my Etsy shop suspended?
Common reasons include breaking Etsy’s seller policy (for example on handmade items or prohibited products), intellectual property complaints, links to a previously suspended account, automated fraud or security flags, and a high number of buyer cases.
How do I appeal an Etsy suspension?
Etsy has an appeal route in its Help Center. A good appeal explains what happened, what you have changed and why your shop follows Etsy’s rules, with supporting evidence.
What is an Etsy payment reserve?
A reserve is when Etsy holds back part of your earnings for a period of time, often after a sudden rise in sales or cases, so it can cover possible refunds. The held money is released later on a schedule.
Can I open a new Etsy shop if mine is suspended?
No. Etsy can link shops through payment details, addresses and devices, and a new shop linked to a suspended one is likely to be closed as well.
How long does Etsy take to review a suspended shop?
It varies from a few days to several weeks depending on the reason. A clear, complete appeal gives you the best chance of a quicker answer.
Can you guarantee my Etsy shop will be reinstated?
No honest service can guarantee it, because the decision is Etsy’s. We review your case first and tell you plainly whether it is winnable.
Selling on other marketplaces too? See Amazon account suspension · eBay account suspension · TikTok Shop account suspension, or our full seller services and account management.
Tell us what happened
Share the basics and we’ll come back to you with what Etsy is really asking for and the next step. Please don’t send passwords or login details.