Amazon account suspended?
Let’s get it back.
Suspended, deactivated, or stuck in verification? We write the appeal, build the evidence, and deal with Amazon until your account is reviewed. Fast, honest, and from people who have sold on Amazon for 15 years.
Get a case reviewBook a 1-1 callWhat to do in the first 24 hours
Don’t send a rushed appeal
A weak first appeal can make the next one harder. Read the notice in Account Health carefully before you reply.
Don’t open a new account
A second account usually breaks Amazon’s related-accounts policy and can get every linked account suspended.
Collect your documents
Invoices, supplier details, ID, utility bills, bank statements and any messages from Amazon. Keep them unedited.
Get your case reviewed
Send us the notice. We’ll tell you plainly what Amazon is asking for, and whether your case is winnable.
Every type of Amazon account and listing problem
From full account deactivation to a single suppressed ASIN, these are the cases sellers bring to us most often.
Account suspended or deactivated
Performance, policy or Section 3 deactivations. Root-cause analysis and a Plan of Action that answers Amazon’s exact concern.
Identity & business verification
Failed or stuck seller verification, video calls, address and document rejections for UK, US, EU and Pakistan-based sellers.
Related accounts
Accounts linked through shared details, devices or people. We untangle the link and evidence that you operate independently.
IP & counterfeit complaints
Trademark, copyright and patent complaints, inauthentic claims and retractions, with invoices and letters of authorisation.
Listing hijacked or suppressed
Hijackers on your listing, suppressed or blocked ASINs, wrong brand or category changes and Brand Registry cases.
Funds on hold & account health
Disbursements held, order defect rate, late shipment and cancellation problems, and review or restricted-product warnings.
Our reinstatement process
Case review
We read every notice, your account history and performance data to find the real reason, not just the one in the email.
Plan of Action
A clear appeal that covers the root cause, what you have already fixed, and how you will stop it happening again.
Evidence pack
We check and organise your invoices, IDs and supporting documents so they match what Amazon’s team expects to see.
Submission & follow-up
We submit through the right channel, answer Amazon’s follow-up questions and escalate when a case stalls.
Back to selling, safely
Once you’re reinstated, we help you fix the weak spots so the same problem doesn’t come back. Ongoing account management is available too.
eBay, Etsy & TikTok Shop account problems
The same expertise works on every marketplace we sell on. See our dedicated pages for eBay account suspension, Etsy shop suspension and TikTok Shop account suspension.
- eBay account restricted or suspended
- eBay selling limits and seller performance
- Etsy shop suspended or under review
- Etsy payment reserves and held funds
- TikTok Shop violations and account health points
- TikTok Shop product and listing removals
- Walmart, OnBuy and Daraz seller account issues
- Marketplace verification and onboarding problems
Amazon suspension FAQs
Why was my Amazon seller account suspended?
The most common reasons are failed identity or business verification, related accounts, poor performance metrics (order defect rate, late shipments, cancellations), intellectual property complaints, inauthentic or condition complaints, restricted products, and review manipulation. The notification in Account Health usually names the policy, and the appeal has to answer that exact reason.
How long does Amazon reinstatement take?
It depends on the reason and the quality of the appeal. Simple verification cases can be resolved in days, while related-account, IP or authenticity cases can take several weeks and more than one round with Amazon. A clear, specific first appeal is the fastest route.
What is a Plan of Action (POA) for Amazon?
A Plan of Action is the appeal Amazon asks for. It explains the root cause of the problem, the corrective actions you have already taken, and the preventive measures that will stop it happening again, supported by documents such as invoices, letters of authorisation or utility bills.
Can you guarantee my account will be reinstated?
No honest service can guarantee reinstatement, because the final decision is Amazon’s. What we do is review your case, tell you plainly whether it is winnable, and build the strongest possible appeal and evidence pack.
Do you help with eBay, Etsy and TikTok Shop suspensions too?
Yes. We handle restricted and suspended eBay accounts, Etsy shop suspensions and payment reserves, and TikTok Shop violations and account health issues, as well as Amazon.
Should I open a new Amazon account if mine is suspended?
No. Opening another account while one is suspended usually breaks Amazon’s related-accounts policy and can get the new account and any linked accounts suspended as well. Appeal the original account instead.
More reading: Why was my Amazon account suspended? A complete guide to getting reinstated
Tell us what happened
Share the basics and we’ll come back to you with what Amazon is really asking for and the next step. Please don’t send passwords or login details.